www.biggbrandsb2b.com
DISTANCE SALES AGREEMENT
ARTICLE 1- PARTIES
1.a - SELLER
Title:
Address:
Telephone:
Fax:
E-Mail:
Website Address : www.biggbrandsb2b.com
1.b - BUYER
First Name:
Surname / Title:
Address:
Ev Home phone:
Mobile phones:
E-Mail:
ARTICLE 2 - PRODUCTS
The subject of this agreement; It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers regarding the sale, delivery and payment of the price of the products whose qualities and price / POINT values are specified in the agreement made by the BUYER electronically from the web page of the SELLER.
Regarding the BUYERs who are not considered as consumers, the provisions of this agreement other than the special regulations for the BUYER who are Consumers will be applied in accordance with the provisions of the Code of Obligations and Turkish Commercial Code.
Published prices, Points values and announcements are valid until updated.
TIn case of delivery, if the BUYER is not at the address specified, the SELLER shall be deemed to have fulfilled its performance fully and completely.
All possible damages that may arise from the late delivery of the product by the BUYER due to his own reasons, and the expenses incurred due to the fact that the product has been waiting in the cargo and / or the cargo has been returned to the SELLER belong to the BUYER.
ARTICLE 3 - PRODUCTS
3.1 - Attributes of the products (type, quantity, brand and model, features such as color), total sales price including taxes (as pieces x unit price or point values), payment method, delivery / invoice address, shipping fee, to the delivered person / organization and by whom it will be paid are as stated below and on the relevant pages in this website.
3.2 – Due to the fact that the forward sales, which are possible to be included in the website in the future, are made only with credit cards belonging to banks, the BUYER shall confirm the relevant interest rates and the information about the default interest separately from the bank, and in accordance with the provisions of the legislation in force, the provisions regarding these interests are made between the bank and the buyer accepts, declares and undertakes that it will be implemented within the framework of the agreement.
A) Credit Card Return Procedure
In cases where the BUYER uses his right of withdrawal, or in cases where the ordered product cannot be supplied for various reasons, or in cases where it is decided to refund the consumer with the decisions of the arbitral tribunal, if the shopping is made with a credit card and in installments, the procedure for returning to the credit card is as follows:
If the product is purchased in installments, the bank pays the customer back in installments in the same way. Biggbrands E-Ticaret Hizmetleri Ve İhracat A.Ş. after paying the entire product price to the bank in one go, the requested refund amounts are transferred by the bank to the accounts of the bearer party in installments so that the parties do not become victims in the refund of the installment expenditures made from the bank to the credit card of our customer. The installment amounts paid by the customer until the cancellation of the sale, if the return date and the card's account cut-off date do not coincide, 1 refund will be reflected on the card each month, and the customer will receive the installments paid before the return for another month, as much as the number of installments he has paid before the return, after the sales installments are over, thus it will deduct.
In the return of goods or services purchased with a card Biggbrands E-Ticaret Hizmetleri Ve İhracat A.Ş. In accordance with the agreement made with the bank, the customer cannot pay in cash. Biggbrands E-Ticaret Hizmetleri Ve İhracat A.Ş. In a refund transaction, the customer cannot be paid in cash, in accordance with the procedure we have explained above, since the merchant is obliged to pay the relevant amount to the bank in cash or by deduction. The credit card refund process is also done by Biggbrands E-Ticaret Hizmetleri Ve İhracat A.Ş. It will be made by the bank in accordance with the procedure described above, after the bank pays the amount to the bank at once.
In the case of the return of the goods or services purchased with Points, the BUYER makes the Points to be returned to the BUYER himself, through a refund software, within the framework of its Terms and Practices.
ALICI, bu prosedürü okuduğunu ve kabul ettiğini kabul ve taahhüd eder.
3.3- Return Policy:
Before signing the product delivery report, it should be checked whether the product is damaged or missing. If a damaged or missing product is sent, the product must be delivered to the cargo officer without signing any documents related to the delivery.
Returns must be unused and in their original box/packaging. All standard accessories and the invoice by Biggbrands E-Ticaret Hizmetleri Ve İhracat A.Ş. sent to the customer must also be sent with the returned product.
Products that are prepared in line with the special requests of the consumer or clearly personal needs, that are not suitable for return due to their nature, that are in danger of spoiling quickly or that are likely to expire, cannot be returned.
For the return of mobile phones, computers and electronic devices unused in any way, the protection tapes on the screens of the devices are not removed, scratches, damage, impact, etc., on the screen or anywhere on the devices should not exist. All standard accessories must be shipped undamaged and in their original packaging.
All installations of white goods (such as Vestel, Bosch, etc.) and large-sized electronic products (such as Philips, SONY, SAMSUNG, TV, LCD, Plasma, etc.) that require installation must be done by authorized technical services. In this context, the packaging of all such products cannot be opened by the customer.
All kinds of Cosmetic Products, and Personal Care Products, All kinds of software, All kinds of processor (CPU), Programs, DVD, VCD, CD and Cassettes, Computer and Stationery consumables (toner, cartridge, ribbon, etc.) provided that their packages are not opened. Returns are accepted.
Hygienic products (such as underwear), supermarket products (such as food products), periodicals such as newspapers and magazines cannot be returned.
ARTICLE 4 - GENERAL PROVISIONS
4.a- The BUYER, by reading the preliminary information about the basic characteristics, sales price and payment method, as well as the right of delivery and withdrawal, of the product subject to the agreement, which he ordered from the website of the SELLER, states that these overlap with the information above, and that this information corresponds to the contract within the scope of the contract. It accepts that it has given the necessary approval in electronic environment in order to purchase the product in question and to ensure its delivery to the address stated above.
4.b- The product ordered subject to the contract, provided that it does not exceed the legal period of 30 days from the date the order reaches the SELLER, for each product, depending on the distance of the BUYER's place of residence, within the period specified in the preliminary information on the website, the BUYER or the person/person at the address indicated delivered to the institution. The BUYER has accepted that the delivery made to the person present at the address indicated at the time of delivery will be deemed to have been made to him.
4.c- If the product subject to the agreement is to be delivered to a person/organization other than the BUYER, the SELLER shall not be held responsible if the person/organization to be delivered does not accept the delivery. In this case, the next delivery costs to the same address or to another address indicated by the BUYER shall belong to the BUYER.
4.d- The SELLER is responsible for the delivery of the agreement product in a sound, complete, in accordance with the qualifications specified in the order and with warranty documents and introduction / user manuals, if any.
4.e- For the delivery of the product subject to the agreement, the signed copy of this agreement must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER. If for any reason the product price is not paid or canceled in the bank records, the SELLER will be deemed to be relieved of its obligation to deliver the product.
4.f- After the delivery of the product, the Bank Cards and Credit Cards Law No. 5464 and the Bank Cards and Credit Cards Law No. 5464, due to the unfair or unlawful use of the BUYER's credit card, debit card or similar payment card by unauthorized persons, not due to the BUYER's fault. The transaction is carried out in accordance with the provisions of the Regulation on Credit Cards. Similarly, the unfair or unlawful use of the Membership Card by unauthorized persons, which is not caused by the BUYER's fault, will require sanctions and penalties determined by the laws of the Republic of Turkey.
If the relevant bank or financial institution does not pay the price of the product to the SELLER and the BUYER is delivered to him, it is obligatory to send the product to the SELLER within 3 days. In this case, the shipping costs will belong to the BUYER.
4.g- If the SELLER cannot deliver the product subject to the agreement within the specified 30-day period due to extraordinary circumstances such as commercial difficulties, unexpected situations, force majeure or weather conditions that prevent transportation, interruption of transportation, etc., the SELLER is obliged to notify the BUYER and the BUYER may extend the delivery period by 10 days, provided that it notifies . If the product cannot be delivered at the end of this period; The BUYER may use one of the rights to withdraw from the agreement (cancellation of the order), to replace the product subject to the agreement with its equivalent (another product of equal quality and price), if any, or to postpone the delivery time until the obstacle is removed. In case the BUYER cancels the order, the amount paid is paid to him in cash and in full. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. In the event that the BUYER withdraws from the agreement, the amount paid from the date the declaration of return reaches the seller and any document that puts him under debt will be returned to him within 10 days. Apart from this, the BUYER is not entitled to claim any compensation from the seller.
4.h- In cases where it is understood that the agreement product cannot be supplied for a justifiable reason, the SELLER may supply another product of equal quality and price instead of the contractual product, provided that it receives the consent of the BUYER by informing the BUYER in a clear and understandable manner.
ARTICLE 5 - RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw by rejecting the goods within 14 days from the delivery of the product subject to the agreement to himself or the person/organization at the address indicated. It is sufficient to notify the notification about the use of the right of withdrawal in writing or with a permanent data carrier within this period.
The right of withdrawal starts from the day the consumer receives the goods in agreement for the delivery of the goods, and from the day the agreement is concluded in other agreements. In order to exercise the right of withdrawal, the BUYER must make a notification of withdrawal within this period.
we are committed that the consumer has the right to withdraw from the contract by refusing the goods or services (must be in the original box/package) within 14 days from the date of receipt of the goods or the signing of the contract without any legal or criminal liability and without giving any reason, and to withdraw the goods from the date the withdrawal notification reaches the seller or supplier.If this right is exercised, it is obligatory to return the delivered product and the original invoice. If the original invoice is not returned, the SELLER shall collect VAT and other legal obligations, if any, from the price to be returned to the BUYER.
In accordance with the general communiqué of the tax procedure law numbered 385, the relevant sections in the document or invoice of the product sent to the BUYER must be filled in completely and sent back to the SELLER after signing.
However, since our customers do not pay VAT on their orders in TRNC and abroad, they are obliged to pay the taxes of the products they have received at the customs. Customers do not have the right of withdrawal for products that are not received from the customs in any way. In distance agreements regarding the sale of goods, the consumer has the right to withdraw from the agreement by refusing the goods, without taking any legal or criminal responsibility and without giving any reason, within 14 days from the date of receipt.
ARTICLE 6 - PRODUCTS NOT SUBJECT TO RIGHT OF WITHDRAWAL
The right of withdrawal cannot be exercised for products that cannot be returned due to their nature and are not suitable for sending, disposable products, software and programs that can be copied, products that are in danger of spoiling quickly or that are likely to expire. In addition, the right of withdrawal cannot be exercised for products prepared in accordance with the wishes of the buyer or clearly his personal needs.
The use of the right of withdrawal in the following products is subject to the condition that the packaging / gelatin of the product is unopened, intact and the product has not been used.
-Portable Computers and Desktop Computers (After the original operating system is installed, that is, after the installation of the computer, there will be no refunds.)
--All kinds of software and programs except copyable software and programs
-DVD, VCD, CD and cassettes
-Computer and stationery consumables (toner, cartridge, ribbon, etc.)
-All kinds of cosmetic products (eyeglasses, watches, cosmetic and hygiene products including perfume)
-Telephone top up orders
- Products with digital code sent (Cinema Tickets)
- Travel and Experience products
- Products that cannot be returned due to their nature (except in cases where the product is defective or defective, products that may pose a health hazard after opening, e.g. products that require one-to-one contact with the body during use (in-ear or over-ear headphones, etc.), disposable products, copyable software and programs, perishable or expired products and non-refundable furniture and tires requiring installation and similar products, the right of withdrawal cannot be exercised.
In cases where the SELLER will make a refund in accordance with the agreement, the bank account to which the refund will be made is the account and/or credit card from which the product price is paid. In the event that the SELLER is unable to make a refund due to the fact that this account and/or credit card has been closed/changed and/or inoperable for any reason, the BUYER must personally apply to the SELLER in writing and receive the money. In such a case, the BUYER shall be liable for delay loss, interest, etc. and does not have the right to request the refund to be made to another account. Points / refunds are made to the BUYER.
Features, stock status, prices, etc. of the products on the SELLER's website. It is possible for any errors to occur. In such cases, errors are corrected by the SELLER. However, in case of any error, the SELLER may cancel the agreement (order) and return the amount paid to the credit card (or account) as paid by the BUYER, even if the order has been fulfilled and the amount has been taken from the BUYER's credit card (or money order). Similarly, Points can be refunded. The transfer of the refunded amount to the BUYER's account is under the responsibility of the card issuer / the institution to which the account belongs, and the SELLER is not responsible for any delays that may occur. Price changes due to increases or decreases in prices due to market conditions are not within the scope of this regulation.
ARTICLE 7- DEFAULT PROVISIONS
In case the parties fail to fulfill their obligations under this agreement from their resources, the provisions of the Debtor's Default in Articles 106-108 of the Code of Obligations shall apply. In cases of default, if any party fails to fulfill its obligations without a justifiable reason, the other party will give the non-performing party a period of 7 days for the performance of the said act. If it is not fulfilled within this period, the party that does not fulfill its performance will be deemed to be in default and the creditor has the right to demand the delivery of the goods, and/or the termination of the contract and the refund of the price by demanding the performance of the performance.
If Sanal Mağaza cannot deliver the product subject to the agreement within the due time due to force majeure or extraordinary events such as weather conditions that prevent transportation, interruption of transportation, fire, earthquake, flood, in such cases, the Buyer will be responsible for the has no responsibility, can use one of the rights to cancel the order or delay the delivery time until the obstacle disappears. If the BUYER cancels the order, the amount paid is paid to him as soon as possible (Bank procedures for Biggpoints and / or Credit card payments are accepted by the BUYER).
ARTICLE 8- AUTHORIZED COURTS AND EXECUTIVE DIRECTORATES
In the implementation of this agreement, the Consumer Arbitration Committees and the Consumer Courts and Enforcement Directorates in the settlement of the BUYER or SELLER are exclusively authorized up to the amounts announced by the Ministry of Industry and Trade. In the event that the order is fulfilled, the BUYER is deemed to have accepted all the terms of this contract.
ARTICLE 9 - OTHER GENERAL PROVISIONS
a- Persons under the age of 18 cannot shop from the SELLER.
b- The SELLER is not responsible for price errors caused by typesetting and system errors.
c- Unless the change of address is notified to the other party in writing at least 15 days in advance, the notification to be made to the addresses written above will have all the legal consequences of a legally valid notification.
ARTICLE 10 - REQUESTS AND COMPLAINTS
The BUYER will be able to make all requests and complaints regarding the product subject to the agreement to the contact addresses specified at mena.sanalmagaza.com/
In the event that the order is realized / completed, the BUYER is deemed to have accepted all the terms of this contract.
Payment method :
Delivery address :
Delivery Person :
Billing address :
Shipping cost :
Date of contract :